At nulivea , we strive to offer our customers in Germany a smooth and transparent shipping process.

Shipping costs

We offer free shipping within Germany .

  • No shipping or handling fees
  • No hidden costs
  • No minimum order value required

Shipping area

Currently, we only deliver within Germany .

International shipping is currently unavailable.

Processing and delivery time

Order deadline:
6:00 PM (CET), Monday to Friday

Processing time:
1–3 working days (Monday–Friday)

Delivery time:
4–7 working days (Monday–Friday)

Total estimated delivery time:
4–10 working days

Please note that delivery times may vary depending on the delivery location, weather conditions, public holidays, or delays caused by the shipping provider.

Shipping service provider

We ship with reliable and trackable shipping providers such as:

  • DHL
  • German postal service
  • FedEx
  • Other trusted logistics partners

All shipments include a valid tracking number.

Shipment tracking

Once your order has been shipped, you will receive an email with your tracking number.

Please note that it may take 24–48 hours for the tracking information to be updated.

Delivery delays

Although we do our best to meet all delivery times, delays may occur in individual cases that are beyond our control.

We naturally support our customers with shipment tracking and with resolving problems with the shipping provider.

Incorrect or incomplete address

Please ensure that your delivery address is correct and complete.

merchant consulting, represented by Alexander Günter,  assumes no responsibility for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

Contact

Address : Fahrenberg 11, Hamburg, 22885 Germany

UK Fulfillment Center: 117 CHURCHILL WAY ISE LODGE KETTERING, Northamptonshire NN15 5DP United Kingdom

Email : support@nulivea.com

Product not suitable for children.
WEEE : DE43541249.
Battery registration number : DE52937048

Customer service hours
Monday – Friday: 10:00 – 18:00 (GMT+1 / Germany)
Saturday: 10:00 – 16:00 (GMT+1 / Germany)
Sunday: Closed
Response time: within 24 hours (GMT+1 / Germany)