Shipment

Is shipping free?
Yes, we offer free shipping within Germany.

How long does delivery take?
The total delivery time is usually 5–10 working days :
1–3 working days processing + 4–7 working days shipping.

Do you ship internationally?
Currently, we only deliver within Germany.

Which shipping provider do you use?
We ship with DHL, Deutsche Post, FedEx, and other reliable partners.

Will I receive shipment tracking?
Yes. After shipment, you will receive an email with a tracking number (updates may occur within 24–48 hours).

 Returns & Cancellations

Can I cancel my order?
Yes. You have a 14-day statutory right of withdrawal from the date you receive the goods.

Is there a return period?
We accept returns within 14 days , provided the goods are unused and in their original packaging.

Who pays for return shipping?
The customer pays for return shipping, except in the case of damaged or defective items.

When will I receive my refund?
Within 14 days of receiving your cancellation notice or after receiving the goods.

Payment

Which payment methods do you accept?
Visa, Mastercard, American Express, Maestro,
PayPal,
Shop Pay
, Google Pay,
Apple Pay

In which currency are the prices listed?
All prices are listed in euros (€). VAT is calculated at checkout.

 Miscellaneous

What happens if the address is incorrect?
Please check your details carefully. We accept no liability for delays caused by incorrect addresses.

What should I do if my goods are damaged?
Please contact us immediately at:
support@nulivea.com

Contact us

Address : Fahrenberg 11, Hamburg, 22885 Germany

UK Fulfillment Center: 117 CHURCHILL WAY ISE LODGE KETTERING, Northamptonshire NN15 5DP United Kingdom

Email : support@nulivea.com

Product not suitable for children.
WEEE : DE43541249.
Battery registration number : DE52937048

Customer service hours
Monday – Friday: 10:00 – 18:00 (GMT+1 / Germany)
Saturday: 10:00 – 16:00 (GMT+1 / Germany)
Sunday: Closed
Response time: within 24 hours (GMT+1 / Germany)